Before you sign in
Start with a bookmarked address supplied by your organization or a link in its internal directory. Check the entire domain before entering a password. An invitation can be useful, but the sender’s display name alone is not proof that the link is legitimate.
Choose the right account
Some organizations use a work email and a central identity provider; others use a separate account. If you are redirected to an unfamiliar page, stop and verify it through a known IT contact. Follow your organization’s multifactor authentication process when offered.
If access fails
Check that the email address and workspace are the ones on the invitation. A password reset will not fix an expired invitation, a disabled account, or a company policy that requires single sign-on. Record the exact error and contact your administrator through an established channel.
Diagnose the sign-in path
Imagine an invitation opens successfully but your account is rejected. First confirm that the invitation was sent to the address you are using. Next, establish whether your organization requires a company identity provider or a separate password. If the identity is correct but access is denied, ask the administrator to check membership and invitation status. Send the exact error and time, but never include a password or one-time code. Repeated resets can waste time when the issue is a disabled membership.
Choose the next step
| Situation | What to check |
|---|---|
| The invitation expired | Request a fresh invitation through a verified contact. |
| The wrong account appears | Check the active browser profile and work email. |
| A code never arrives | Verify the configured method and contact your identity administrator. |
A practical checklist
- Use a verified address, not a link from an unexpected message.
- Check the work email and workspace name.
- Complete the required authentication step.
- Keep passwords and one-time codes to yourself.