Invitation or new account?

An account identifies a person; workspace membership determines which organization and conversations they can access. Creating an account does not necessarily add you to your team. If your employer already has a workspace, ask for an invitation or the approved joining process first.

Use the right address

A work invitation is commonly tied to an email address. If you register with a different address, the invitation may not match. Verify the sender and destination, and do not forward an invitation that was intended for you personally.

Set up access carefully

Choose the authentication method required by your organization. Where supported and permitted, use a unique password stored in a password manager and enable multifactor authentication. Review the display name and notification settings after access is granted.

Before you create another account

A common failure is accepting a work invitation with a personal address and then wondering why the team is missing. Compare the destination email on the invitation with the address you intend to use. If your company requires single sign-on, start at the company’s verified route rather than creating an unrelated password. After joining, check the workspace name and ask your team owner whether any additional access is needed. Avoid creating a second workspace merely to work around a failed invitation.

Choose the next step

SituationWhat to check
Invited by a companyUse the address and identity method specified in the invitation.
No invitation was receivedAsk the workspace owner about the approved joining process.
Already have another accountConfirm whether it can join the intended workspace before registering again.

A practical checklist

  1. Ask whether an existing workspace is available.
  2. Confirm the invitation and the intended email address.
  3. Follow the organization’s verified registration route.
  4. Check your profile and first workspace after joining.