Check the installation method
The correct installer depends on the operating system and whether the device is managed. Your organization may deploy software automatically or require installation through a company catalog. If so, follow that process instead of downloading a separate package.
Run only a verified package
Confirm the publisher and review what the installer asks to change. Administrative permission should have a clear reason. If a prompt names an unexpected publisher or asks you to disable security software, stop and verify it through your IT team.
Finish with a sign-in check
Launch the app, select the intended organization, and use the approved account. Check that updates are enabled or managed. A successful installation does not guarantee an account or workspace membership; an administrator may still need to invite you.
Handle an installation stop safely
If an installation is blocked, capture the exact error and the name of the publisher shown in the prompt. Ask whether the machine is managed and whether an approved package is available. A request to turn off endpoint protection, install an unrelated helper, or provide a personal password should be treated as a reason to stop and verify. Once installed, confirm the application version and the supported update mechanism with your administrator.
Choose the next step
| Situation | What to check |
|---|---|
| Unknown publisher | Pause and verify the package source. |
| Permission denied | Ask the device administrator about the approved process. |
| App installed but no workspace | Check the invitation and organization account. |
A practical checklist
- Verify device requirements and installation policy.
- Obtain the correct package through an approved channel.
- Review publisher and permission prompts.
- Sign in and confirm the intended workspace.