Check the Windows environment
Confirm the Windows version and processor architecture in system settings, then compare them with the provider’s published requirements. On a company-managed machine, check the internal software catalog before looking for a public installer.
Installation and permissions
Use a verified package and check the publisher shown in the Windows security prompt. If installation is blocked, note the exact message and contact IT. Do not change device security settings or install from a mirror to work around a policy.
If it launches but does not behave
For missing notifications, inspect Windows notification permissions and focus settings as well as the app’s preferences. For sign-in trouble, verify the account in the browser window used for authentication. Record the app version and error before requesting support.
Windows troubleshooting sequence
If the client fails on Windows, start with the precise symptom: installer blocked, application not launching, sign-in failing, or notifications missing. Those issues have different owners. Check the Windows version and app version, then compare them with the provider’s requirements. For notifications, inspect both Windows and the application. For a managed device, do not change system policies to bypass a restriction; provide the error and timestamp to IT.
Choose the next step
| Situation | What to check |
|---|---|
| Installer blocked | Verify publisher and device policy. |
| Application will not start | Note the error and version for IT. |
| No desktop alerts | Check Windows notifications, focus mode, and app preferences. |
A practical checklist
- Check Windows version and architecture.
- Use your organization’s approved software source.
- Review the publisher and install permissions.
- Check both Windows and app notification settings.