Open from a trusted source
Use the application installed by your organization or a browser address saved from a verified source. Do not rely on a search advertisement or a link in an unexpected message as proof of authenticity.
Check the workspace
If you have access to more than one organization, verify the workspace name before posting or sharing a file. In a browser, an old tab may have retained a different account. Sign out or switch accounts only through the service’s own controls.
When nothing opens
Note whether the problem is a blank page, an app that fails to launch, or a sign-in loop; each suggests a different next step. Check the network, restart the app or browser, and ask IT whether the service is available or device controls are blocking it.
Work through a launch problem
Separate a launch problem from an account problem. If the app never opens, note the operating-system error and whether it appears before sign-in. If it opens but the workspace is missing, check the account and invitation. If the browser works and the desktop client does not, the issue may involve a client update or device policy. These are clues, not proof; share them with IT rather than changing security settings on a managed device.
Choose the next step
| Situation | What to check |
|---|---|
| App does not launch | Record the device error and check the approved update path. |
| Sign-in loops | Check the account and company identity requirements. |
| Wrong workspace opens | Verify the active organization before posting or sharing. |
A practical checklist
- Open the approved app or saved browser address.
- Verify the workspace and signed-in account.
- Complete your organization’s sign-in flow.
- If it fails, record the error before troubleshooting.